Refund Policy
1. Eligibility for Refunds
- Refunds are available only if you cancel your booking before the package’s non-refundable period begins.
- Each package has its own cancellation rules:
- Flight + Accommodation – Refundable up to 10 days before departure.
- Flight + Accommodation + Guided Tour – Refundable up to 12days before departure.
- All-Inclusive Adventure – Refundable up to 14 days before departure.
2. How to Request a Refund
- Contact our customer support team via email or live chat with your booking reference.
- Once approved, refunds are processed to the original payment method within 3–4 business days.
3. Non-Refundable Items
- Certain fees, such as booking service charges or third-party excursion fees, may not be refundable.
- Packages booked within the non-refundable period are final and cannot be refunded.
4. Partial Refunds
- If part of a package is non-refundable (e.g., guided tours or boat trips), you may receive a partial refund for eligible components.
5. Travel Disruptions
- In cases of unforeseen events (flight cancellations, government restrictions, natural disasters), we will provide credit, rescheduling options, or refunds according to the situation and package rules.
6. Contact Support
- For questions about refunds, reach out to our support team [24/7] email